Need Help with LA Wallet?
Browse our Frequently Asked Questions below to see if a similar issue or question has already been reported.
SMART Health Card
1My booster is not displaying. What should I do?
Tap the three dots icon in the top right and click the Refresh button. If your booster does not display after refreshing, use the Health Card Assistance feature in the menu to contact the LA Wallet/LDH support team for assistance.
2What should I do if I get a message telling me that my COVID-19 vaccination status was not found?
There are several reasons why your vaccination status may fail to be found. It is possible that your administering agency may not have reported your vaccination yet. It is also important to note that if your record on file with the Louisiana Department of Health (LDH) does not exactly match the First Name, Last Name, Date of Birth and Zip Code information present on your license or ID, your record will fail to be found.
3What is a SMART Health Card?
SMART Health Cards are a verifiable record of your vaccination history or test results. It has a QR code that can be scanned to share your records with others if you choose. The SMART Health Cards integrated with LA Wallet currently contain only your COVID-19 vaccination status that is on record with the Louisiana Department of Health. In the future, COVID-19 test results may also be included. You can find more information on SMART Health Cards at www.smarthealth.cards
4Is there a fee to use a SMART health card?
There is no fee to obtain or use a SMART Health Card in LA Wallet.
5Who accepts SMART health cards?
You can share your SMART health card with others if you choose. For example, you might share it to show your vaccine status for school registration or to travel when required to show your COVID-19 vaccination or test status. Currently, different organizations have different rules for verifying vaccinations or test results. Check with your organization to see if they accept SMART health cards as a means to verify your status.
6What were the principles used for the creation of the SMART Health Card?
LA Wallet's SMART Health Card feature was designed to protect data privacy and to adhere to the following privacy principles:
Purely Permissive: Data is stored or shared only with the explicit, informed consent of the holder of the information. In this case, the Louisiana citizen.
Nothing Extra: Only the minimum amount of information is used for any transaction.
No Copies: Personally identifiable health information is stored only at the authoritative source or on the user’s phone. No medical data is store anywhere else.
Single-Use: Data is only stored to the extent necessary and never used for any other purpose.
These are principles set forth by the VCI (Vaccination Credential Initiative) which you can learn about by visiting https://vci.org/.
These are principles set forth by the VCI (Vaccination Credential Initiative) which you can learn about by visiting https://vci.org/.
7How does using LA Wallet to show my COVID-19 vaccination status work?
Through legislation, the uniqueness of LA Wallet is derived from its recognition as a digital credential, on par with the issued plastic credential. The power and opportunity of LA Wallet comes from its real-time connections to the documents of record of both the Department of Public Safety for identity and status, and now, the Louisiana Department of Health for COVID-19 vaccination status. All of this is carefully curated through HIPAA-compliant channels and permissively granted by each citizen wishing to participate. Via these channels, the LA Wallet app confirms the user’s identity in real-time from the Louisiana OMV database and retrieves the user’s verified vaccine status in real-time from the Louisiana Department of Health.
8How do I use LA Wallet to show my SMART Health Card or COVID-19 vaccination status?
To begin, you must have the LA Wallet app installed on your iOS or Android SMART device and a valid, Louisiana-issued license or ID linked to your LA Wallet account. Our team has put together a short instructional video explaining the process here: LA Wallet - New Features (Release 1.3) Once you have the LA Wallet app opened and your credential linked, you will see a tab labeled “COVID-19.” Tapping this tab will proceed to a disclaimer screen with additional information and resources, along with a “Retrieve SMART Health Card” button. Tap this button to display your SMART Health Card and Covid-19 vaccination status. That’s all! You can choose to stop displaying your SMART Health Card at any time by pressing the “Remove SMART Health Card” button.
9What information does LA Wallet show on my SMART Health Card?
Your digital SMART Health Card inside the LA Wallet app displays the date of your completed vaccination along with the time elapsed since you received your final vaccine.
10Can I still use LA Wallet to show my COVID-19 vaccination status or SMART Health Card if I don’t have a Louisiana issued license or ID?
Unfortunately, no. In order to securely display your vaccination status or SMART Health Card, LA Wallet utilizes real-time connections to both the Department of Public Safety for identity and status, and the Louisiana Department of Health. To protect your data, you must have a valid Louisiana issued driver’s license or ID linked to your LA Wallet account.
11Why do I need to use LA Wallet to show my COVID-19 vaccination status or SMART Health Card?
Presenting your COVID-19 vaccination status and SMART Health Card via LA Wallet’s COVID-19 Economic Impact program is purely voluntary, but there are numerous benefits. Restaurants and a host of public venues could open to 100% capacity by allowing COVID-19 vaccinated and recently tested individuals to show their LA Wallet with COVID-19 status. Just with a quick view, a host or hostess of a restaurant can see the authoritative, real-time COVID-19 status of a patron, matched with their official ID photo, which, again, is pulled directly from the State of Louisiana issuing authority.
12Can I opt out of or stop using LA Wallet to show my COVID-19 vaccination status or SMART Health Card?
Yes, you are in complete control of your information. The LA Wallet app will ask for your permission before activating this feature. If you have previously chosen to display your SMART Health Card or COVID-19 Status and prefer to disable or remove it from your device, you can press the "Remove SMART Health Card" button. On previous versions, click the "Remove Medical Information" button to remove your health information from the app. Additionally, if you choose to unlink your license or ID from your LA Wallet account, your SMART Health Card will also be automatically unlinked from your device. Remember, you can always choose to come back to the COVID-19 tab and enable this feature again if you change your mind.
13What do I need to be able to use LA Wallet to show my COVID-19 vaccination status?
In order to display your real-time COVID-19 vaccination status and SMART Health Card, you must have the LA Wallet app installed on your iOS or Android SMART device and a valid Louisiana issued license or ID linked to your LA Wallet account.
14What personal information does LA Wallet need to show my SMART Health Card or COVID-19 vaccination status?
To show your COVID-19 vaccination status and SMART Health Card, LA Wallet only requires that you have a valid Louisiana issued license or ID linked to your LA Wallet account. Your full name, including middle name and suffix, date of birth and zip code from your linked license or ID is used to retrieve your vaccination status. If the information submitted to the Louisiana Department of Health's LINKS system does not match what is on your license or ID, you will need to return to your Louisiana based healthcare provider, vaccine provider or a parish health unit to have that information corrected in the LINKS system.
15What does LA Wallet do with my personal information?
LA Wallet only utilizes the necessary data to connect to and display your credential status and COVID-19 vaccination status through secure, real-time connections with the Louisiana Department of Public Safety,and HIPAA-compliant channels with the Louisiana Department of Health respectively. We never collect or sell personal data of any kind, and you can choose to stop displaying your COVID-19 vaccination status at any time. For more information about LA Wallet’s commitment to your privacy and the technologies we leverage to protect your personal information, visit us at our website.
16Does LA Wallet store my COVID-19 vaccination status on their servers?
No. LA Wallet utilizes secure connections with the Louisiana Department of Public Safety for identity verification and HIPAA-compliant channels with the Louisiana Department of Health to retrieve and display your COVID-19 vaccination status explicitly on your request from within LA Wallet. Your vaccination status is stored only on your device for offline availability to you only. We do not store any of your medical information on our servers or share your vaccination status with other parties. We never collect and sell personal data of any kind. You can choose to stop displaying your COVID-19 vaccination status at any time.
17Can LA Wallet access health information other than my COVID-19 vaccination status?
No. LA Wallet utilizes secure connections with the Louisiana Department of Public Safety for identity verification and HIPAA-compliant channels with the Louisiana Department of Health to retrieve and display your COVID-19 vaccination status in real-time. No other information is accessed or stored.
18Can I share a vaccination status or show another individual’s COVID-19 vaccination status, such as my child’s?
No, for your security and protection, LA Wallet only allows one individual’s digital credential (license or ID) to be linked to an account. This credential is used as authoritative identification to retrieve your vaccination status, and without this, your status can’t be accessed. If another family member or friend wishes to show their COVID-19 vaccination status through LA Wallet, they will need to create an account of their own and link their valid Louisiana-issued license or ID. Downloading LA Wallet, creating an account and linking your license or ID is a free and easy process. Our team has put together a short instructional video explaining the process here: LA Wallet - New Features (Release 1.3)
19Am I protected from someone else attempting to access or use my COVID-19 vaccination status through LA Wallet?
Yes, LA Wallet utilizes secure connections with the Louisiana Department of Public Safety for identity verification and HIPAA-compliant channels with the Louisiana Department of Health to retrieve and display your COVID-19 vaccination status in real time. LA Wallet gives you control over linking your license or ID, which is used as authoritative identification to retrieve your vaccination status, and without this, your status can’t be accessed. We put you in the driver’s seat over what digital credential to link, when to show it and if you wish to show your COVID-19 vaccination status.
20Does LA Wallet allow me to print my COVID-19 vaccination status?
For those without smartphones, vaccination records are available by request through the options presented by the Louisiana Department of Health (LDH) Immunization program website here: Louisiana Department of Health Immunization Program - Request Vaccination Records
21How long after I’ve been vaccinated will it take my LA Wallet COVID-19 vaccination status to reflect this?
LA Wallet utilizes HIPAA-compliant channels with the Louisiana Department of Health to retrieve and display your COVID-19 vaccination status in real time. Your vaccination status will be available as soon as it is reported by the administering clinical professional, meaning your status should be up to date and ready to display the same day (note that reporting times may differ for different administering agencies). Generally, this should take between 24-48 hours after your completed vaccination.
22What do I do if my COVID-19 vaccination status is not properly showing in the LA Wallet app?
LA Wallet will be unable to display a vaccination status for you if it has not yet been reported by the administering clinical professional. While this typically happens the same day, reporting times may differ for different administering agencies.
If you have confirmed that the clinic has uploaded your vaccination to the LINKS database, use the Health Card Assistance feature in the menu to contact the LA Wallet/LDH support team for assistance.
23Am I required to use LA Wallet to show my COVID-19 vaccination status?
No. Presenting your COVID-19 vaccination status via LA Wallet’s COVID-19 Economic Impact program is purely voluntary. It is up to you whether or not to enable this feature for your existing LA Wallet account, and you can still enjoy all of the existing benefits provided by your LA Wallet digital credential.
24Am I required to have a vaccination record to get or renew my license or ID?
No. Enabling and presenting your COVID-19 vaccination status via LA Wallet’s COVID-19 Economic Impact program is purely voluntary, is not a barrier to getting or renewing a Louisiana driver’s license or ID and is not required to use LA Wallet’s digital credential features.
25Does my LA Wallet COVID-19 vaccination status count as proof of immunity?
No. While your vaccination status provided through LA Wallet’s COVID-19 Economic Impact program is a real-time, authoritative status via the Louisiana Department of Health, it only displays your vaccination status, which does not guarantee that you are immune or test negative for COVID-19.
26Does LA Wallet provide contact tracing services?
No. LA Wallet does not store or collect location data from its users and cannot be used to track or report possible exposures.
27Does LA Wallet link my digital driver’s license or ID with my COVID-19 vaccination status?
No. LA Wallet is simply the approved and secure container of both your ID and your COVID-19 status.
28Will LA Wallet display my COVID-19 vaccination status if it was administered out of state?
In order for your COVID vaccination record to show up in your LA Wallet app, your information must be entered into the Louisiana Immunization Network, LINKS. This needs to be done by a Louisiana healthcare provider. To have this done, please visit any of your providers in Louisiana and bring your vaccination record (card). Your Louisiana provider can enter the information into LINKS. If you prefer, you can visit a Parish Health Unit—bring your card—and the staff there can access LINKS and enter your COVID vaccination.
29My child or dependent's SMART Health Card was not found. How do I fix this?
To add a dependent's SMART Health Card, you must satisfy the following information:
1. Your Child/Dependent's COVID-19 vaccination must be on file with the Louisiana Department of Health in the LINKS Immunization database.
2. One of the guardians listed on your Child/Dependent's vaccination record must match the name on your driver's license.
To resolve either of these issues, please reach out to your dependent's healthcare provider to have the data corrected in the LINKS database. Alternatively, you may use the Health Card Assistance feature in the menu to contact the LA Wallet/LDH support team for assistance.
1. Your Child/Dependent's COVID-19 vaccination must be on file with the Louisiana Department of Health in the LINKS Immunization database.
2. One of the guardians listed on your Child/Dependent's vaccination record must match the name on your driver's license.
To resolve either of these issues, please reach out to your dependent's healthcare provider to have the data corrected in the LINKS database. Alternatively, you may use the Health Card Assistance feature in the menu to contact the LA Wallet/LDH support team for assistance.
30If I am the primary caregiver for my spouse, parent, adult child or other adult dependent, can I use the Dependent Health Card to display their SMART Health Card?
Yes. The dependent's healthcare provider must determine your guardianship and have access to that person's medical records. The healthcare provider will need to add you as a guardian on your dependent's vaccination record in the Louisiana Department of Health in the LINKS Immunization database.
31My dependent's vaccination record doesn't list me as a guardian. How do I fix this?
The name of the guardian(s) on your child or dependent's vaccination record must match the name on the driver's license or state ID linked in LA Wallet. If an abbreviated name is used, misspelled or does not match in any other way to the driver's license/state ID, then it will not allow you to add that dependent.
To resolve this, please reach out to your dependent's healthcare provider to have your name added to the vaccination record in the LINKS database.
General
1 Why is LA Wallet better than my physical license?
LA Wallet is always current and receives live updates from the DMV to make sure your license information is up-to-date. More importantly, few people leave home without their smartphone, so you’ll never be without your driver’s license.
2Is my information secure on LA Wallet?
LA Wallet utilizes a combination of online and offline security technologies, procedures and organizational measures to help safeguard consumer information against loss, misuse and unauthorized access, disclosure, alteration and destruction. LA Wallet employs TLS data encryption when data is transmitted over the Internet. We have installed technologies to help prevent unauthorized access to our systems. Strong password protection protocols are used on our computers, and employees are kept up-to-date on our security and privacy policies. The servers used to store any user information are maintained in a secure environment with appropriate security measures. You can read more in our Privacy Policy.
3Where is my audit number?
Great question! Your audit number is the 4-digit code on the lower right corner of your license.
4How do I get my digital driver's license?
1. Open LA Wallet
2. Sign in or create an account
3. Select "Add License"
4. Enter your license information
5. Select "Add License" again
6. Enjoy your Louisiana Digital Driver's License!
2. Sign in or create an account
3. Select "Add License"
4. Enter your license information
5. Select "Add License" again
6. Enjoy your Louisiana Digital Driver's License!
5How do I contact support?
Our support team is here to help. If you cannot find a solution here in our Frequently Asked Questions, click the "Contact " button at the top of the screen to submit a support ticket. Our support hours are Monday through Friday, 8 a.m. to 5 p.m. Central.
6I lost my license/ID. Can I add it to LA Wallet or get a new one?
If you know all the information on your most current license/ID, including the audit number, you can add your license/ID to LA Wallet. If you do not know your audit number, you will need to visit an OMV or Public Tag Agent to request a new license/ID.
License/ID Renewal
1How often must I renew LA Wallet?
Your digital license is valid until the expiration date on your physical license, which is usually six years from the original issue date. When it comes time to renew your physical license, you must purchase a new digital license through LA Wallet. For instance, if your regular license expires in one year and you purchase an LA Wallet digital driver’s license, your digital license will also expire in one year. More importantly, very few people leave home without their smartphone, so you’ll never be without your driver’s license.
2How do I renew my license/ID with LA Wallet?
To renew your license or ID using LA Wallet, you will need to first add your license or ID to the app. Once your license/ID has been added, you should be automatically prompted to renew your license on the home screen. You can also view the instructions with other important information in this video
3How much does it cost to renew a license or ID through the LA Wallet?
The standard price for renewing a license is $32.50, plus a $23.00 convenience fee approved for all Public Tag Agents. All license and renewal charges are set by the Louisiana OMV with legislative approvals for convenience fees. A breakout of all charges will be presented and approved by the citizen during the renewal process within LA Wallet.
A benefit of renewing inside of LA Wallet is that your new digital ID will be updated as soon as it is issued by the Louisiana OMV. You will not have to wait for your renewed physical ID in order to begin using the newly issued ID.
4Can I update my address or other information through LA Wallet?
As of now, any changes to the information that appears on a Louisiana resident’s license/ID cannot be altered when renewing through LA Wallet. Additionally, your current home address must match your license/ID. If a resident has moved, they are required by law to update their physical credential to list their current home address.
5Is LA Wallet operated by the OMV or the State of Louisiana?
While LA Wallet, Louisiana government officials and the Louisiana Office of Motor Vehicles work together, LA Wallet is owned and operated by Envoc, a private software consulting company based in Baton Rouge.
6Can I take a new picture for my license/ID with LA Wallet using my phone’s camera?
The simple answer is no. A state-issued license/ID is an official credential that verifies a resident’s identity. For any changes to the identity information on a resident’s license/ID, the resident must visit an OMV location.
7Does LA Wallet store my credit card and other personal information?
No, LA Wallet utilizes a PCI-compliant payment process that does not store any payment information once the transaction is processed. LA Wallet only stores the license information users provide in order to securely retrieve the user’s full license from the OMV database.
8Why does the app say I’m ineligible to renew?
There are multiple reasons you may not be eligible to renew your license/ID through LA Wallet. If the option to renew does not appear at the bottom of the home screen, and you do not see a situation that applies to you, please visit your local OMV.
Your previous renewal was completed through the internet (Express Lane):
Your current license/ID is invalid.
- Louisiana state law only allows license/ID holders to renew through the internet every other renewal. This means that if you used Express Lane the last time you renewed your license/ID, you must visit a physical OMV location to renew your license/ID.
- If your license/ID has been revoked, suspended or has been expired for more than a year, you are not eligible to renew your license/ID through LA Wallet.
9What happens when I select the “Register to Vote” toggle?
Louisiana state law requires everyone 18 and older to be given the opportunity to register to vote when applying for or renewing their license/ID. When you select to register to vote, you will receive additional paperwork in the mail to complete the registration process.
10How do I get my physical license/ID?
Once you complete the renewal and payment through LA Wallet, the OMV will process the new physical license and mail it to the address on your license/ID.
License/ID Duplicate
1How do I order a duplicate license/ID with LA Wallet?
To order a duplicate copy of your license or ID using LA Wallet, your license or ID must be already added to the app. Once your license/ID has been added, you can find the option to order a duplicate in the “Settings” menu.
2Can I update my address or other information through LA Wallet?
As of now, any changes to the information that appears on a Louisiana resident’s license/ID cannot be altered when ordering a duplicate through LA Wallet. Additionally, your current home address must match your license/ID. If a resident has moved, they are required by law to update their physical credential to list their current home address.
3Can I take a new picture for my license/ID with LA Wallet using my phone’s camera?
The simple answer is no. A state-issued license/ID is an official credential that verifies a resident’s identity. For any changes to the identity information on a resident’s license/ID, the resident must visit an OMV location.
4Does LA Wallet store my credit card and other personal information?
No, LA Wallet utilizes a PCI compliant payment process that does not store any payment information once the transaction is processed. LA Wallet only stores the license information users provide in order to securely retrieve the user’s full license from the OMV database.
5How do I get my physical license/ID?
Once you complete the duplicate and payment process through LA Wallet, the OMV will process the new physical license and mail it to the address on your license/ID.
LA Wallet Acceptance
1Where can I use the LA Wallet Digital Driver's License?
Once you've downloaded your own copy of LA Wallet digital driver's license to your smartphone (or other mobile device), you may use it where accepted for age-restricted events or purchases, and for traffic stops or checkpoints when a State Police Officer requests your license. The Louisiana Legislature is reviewing further utilization of this technology, such as official acceptance at airport security and in other states.
UPDATE: Please see where Louisiana passed legislation making LA Wallet equivalent to the plastic issued credential.
VerifyYou™ Remote Verify
1 What is VerifyYou™ Remote Verify?
The VerifyYou™ Remote Verify feature is a new identity verification system that allows a business or organization representative to securely verify a Louisiana resident’s identity from a remote location.
2How does VerifyYou™ Remote Verify work?
When a Louisiana resident needs to register or sign-up for a service online, a business or organization can use VerifyYou™ Remote Verify to provide a unique code to the individual. Using their LA Wallet app, the individual can use the Remote Verify function in the VerifyYou™ section of the app to send and verify their personal information, including name, date of birth, license number and address information.
3How do I verify my identity using VerifyYou™ Remote Verify?
In order to use VerifyYou™ Remote Verify, Louisiana residents must have a mobile device with the LA Wallet app, an LA Wallet account and must add their Louisiana license or ID to the app.
4Is VerifyYou™ Remote secure?
The VerifyYou™ Remote Verify system utilizes the same secure connection to the Louisiana OMV database as all of the features provided in the LA Wallet app. The Envoc developers have taken every precaution to protect user information.
5Can an individual use VerifyYou™ Remote Verify to verify another individual’s identity?
Remote Verify is a paid service created for businesses and organizations to use for remotely verifying a client’s identity. An individual cannot generate a Remote Verify code using the LA Wallet app.
6What kind of companies or organizations would benefit from using VerifyYou™ Remote Verify?
VerifyYou™ Remote Verify can benefit any company or organization that requires official and verifiable identification information from their clients, such as banks, courts, government assistance programs and many others.
Vehicle Registration (Coming Soon!)
1What types of vehicles can be linked in LA Wallet?
Personal vehicles can be added to LA Wallet if you are listed as the owner on the physical vehicle registration certificate. At this time we aren't supporting commercial vehicles, leased vehicles or trailers.
2Why can't I link my vehicle?
There may be a variety of issues preventing you from linking your vehicle registration certificate. Examples include the name on your license not matching the name on your registration certificate, or the possibility that your registration certificate does not have the correct status. Certain registration flags may also impact your ability to link your certificate. If none of these apply, and you are still unable to link your certificate, please reach out to our support desk so we can investigate the issue.
3Can I link my vehicle if I've leased it?
At this time we aren't able to link vehicles that are leased. This may become available in the future.
4What happens to my digital registration certificate when I sell my vehicle?
Once we determine that you no longer own a vehicle that you've linked in LA Wallet, we automatically unlink the vehicle from your account. After this process, you will no longer see the vehicle listed in LA Wallet.
Need Help with LA Wallet?
Browse our Frequently Asked Questions below to see if a similar issue or question has already been reported.
SMART Health Card
1My booster is not displaying, what do I need to do?
Tap the three dots icon in the top right and click the Refresh button. If your booster does not display after refreshing, use the Health Card Assistance feature in the menu to contact the LA Wallet/LDH support team for assistance.
2What should I do if I get a message telling me that my COVID-19 vaccination status was not found?
There are several reasons why your vaccination status may fail to be found. It is possible that your administering agency may not have reported your vaccination yet. It is also important to note that if your record on file with the Louisiana Department of Health (LDH) does not exactly match the First Name, Last Name, Date of Birth, and Zip Code information present on your license or ID, your record will fail to be found.
3What is a SMART Health Card?
SMART Health Cards are a verifiable record of your vaccination history or test results. It has a QR code that can be scanned to share your records with others if you choose. The SMART Health Cards integrated with LA Wallet currently contain only your COVID-19 vaccination status that is on record with the Louisiana Department of Health. In the future, COVID-19 test results may also be included. You can find more information on SMART Health Cards at www.smarthealth.cards
4Is there a fee to us a SMART health card?
There is no fee to obtain or use a SMART Health Card in LA Wallet.
5Who accepts SMART health cards?
You can share your SMART health card with others if you choose. For example, you might share it to show your vaccine status for school registration or to travel when required to show your COVID-19 vaccination or test status. Currently, different organizations have different rules for verifying vaccinations or test results. Check with your organization to see if they accept SMART health cards as a means to verify your status.
6What were the principles used for the creation of the SMART Health Card ?
LA Wallet's SMART Health Card feature is designed to protect data privacy and was designed to adhere to the following privacy principles:
Purely Permissive: Data is stored or shared only with the explicit, informed consent of the holder of the information. In this case, the Louisiana citizen.
Nothing Extra: Only the minimum amount of information is used for any transaction.
No Copies: Personally identifiable health information is stored only at the authoritative source or on the user’s phone. No medical data is store anywhere else.
Single-Use: Data is only stored to the extent necessary and never used for any other purpose.
These are principles set forth by the VCI (Vaccination Credential Initiative) which you can learn about by visiting https://vci.org/.
7How does using LA Wallet to show my COVID-19 vaccination status work?
Through legislation, the uniqueness of LA Wallet is derived from its recognition as a digital credential, on par with the issued plastic credential. The power and opportunity of LA Wallet comes from its real-time connections to the documents of record of both the Department of Public Safety for identity and status, and now, the Louisiana Department of Health for COVID-19 vaccination status. All of this is carefully curated through HIPAA-compliant channels and permissively granted by each citizen wishing to participate. Via these channels, the LA Wallet app confirms the user’s identity in real-time from the Louisiana OMV database and retrieves the user’s verified vaccine status in real-time from the Louisiana Department of Health.
8How do I use LA Wallet to show my SMART Health Card or COVID-19 vaccination status?
To begin, you must have the LA Wallet app installed on your iOS or Android SMART device and a valid, Louisiana issued license or ID linked to your LA Wallet account. Our team has put together a short instructional video explaining the process here: LA Wallet - New Features (Release 1.3) Once you have the LA Wallet app opened and your credential linked, you will see a tab labeled “COVID-19.” Tapping this tab will proceed to a disclaimer screen with additional information and resources, along with a “Retrieve SMART Health Card” button. Tap this button to display your SMART Health Card and Covid-19 vaccination status. That’s all! You can choose to stop displaying your SMART Health Card at any time by pressing the “Remove SMART Health Card” button.
9What information does LA Wallet show on my SMART Health Card?Sample question
Your digital SMART Health Card inside the LA Wallet app displays the date of your completed vaccination along with the time elapsed since you received your final vaccine.
10Can I still use LA Wallet to show my COVID-19 vaccination status or SMART Health Card if I don’t have a Louisiana issued license or ID?
Unfortunately, no. In order to securely display your vaccination status or SMART Health Card, LA Wallet utilizes real-time connections to both the Department of Public Safety for identity and status, and the Louisiana Department of Health. To protect your data, you must have a valid, Louisiana issued driver’s license or ID linked to your LA Wallet account.
11Why do I need to use LA Wallet to show my COVID-19 vaccination status or SMART Health Card?
Presenting your COVID-19 vaccination status and SMART Health Card via LA Wallet’s COVID-19 Economic Impact program is purely voluntary, but there are numerous benefits. Restaurants and a host of public venues, for example, could open to 100% capacity by allowing COVID-19 vaccinated and recently tested individuals by showing their LA Wallet with COVID-19 status enabled. As depicted below, just a quick view by a host or hostess of a restaurant can see the authoritative, real-time COVID-19 status of a patron, matched with their official ID photo which again, is pulled directly from the issuing authority of the State of Louisiana.
12Can I opt out of or stop using LA Wallet to show my COVID-19 vaccination status or SMART Health Card?
Yes, you are in complete control of your information. The LA Wallet app will ask for your permission before activating this feature. If you have previously chosen to display your SMART Health Card or COVID-19 Status and prefer to disable and remove it from your device, you can press the "Remove SMART Health Card" button", or on previous versions "Remove Medical Information" button to remove your health information from the app. Additionally, if you choose to unlink your license or ID from your LA Wallet account, your SMART Health Card will also be automatically unlinked from your device. Remember, you can always choose to come back to the COVID-19 tab and enable this feature again if you change your mind.
13What do I need to be able to use LA Wallet to show my COVID-19 vaccination status?
In order to display your real-time COVID-19 vaccination status and SMART Health Card, you must have the LA Wallet app installed on your iOS or Android SMART device and a valid, Louisiana issued license or ID linked to your LA Wallet account.
14What personal information does LA Wallet need to show my SMART Health Card or COVID-19 vaccination status?
To show your COVID-19 vaccination status and SMART Health Card, LA Wallet only requires that you have a valid, Louisiana issued license or ID linked to your LA Wallet account. Your full name, including middle name and suffix, date of birth, and zip code from your linked license or ID is used to retrieve your vaccination status. If the information submitted to the Louisiana Department of Health's LINKS system does not match what is on your license or ID, you will need to return to your Louisiana based healthcare provider, vaccine provider, or a parish health unit to have that information corrected in the LINKS system.
15What does LA Wallet do with my personal information?
LA Wallet only utilizes the necessary data to connect to and display your credential status and COVID-19 vaccination status through secure, real-time connections with the Louisiana Department of Public Safety, and HIPAA-compliant channels with the Louisiana Department of Health respectively. We never collect and sell personal data of any kind, and you can choose to stop displaying your COVID-19 vaccination status at any time. For more information about LA Wallet’s commitment to your privacy and the technologies we leverage to protect your personal information, visit us at our website.
16Does LA Wallet store my COVID-19 vaccination status on their servers?
No. LA Wallet utilizes secure connections with the Louisiana Department of Public Safety for identity verification and HIPAA-compliant channels with the Louisiana Department of Health to retrieve and display your COVID-19 vaccination status explicitly on your request from within LA Wallet, and your vaccination status is stored only on your device for offline availability to you only. We do not store any of your medical information on our servers or share your vaccination status with other parties, we never collect and sell personal data of any kind, and you can choose to stop displaying your COVID-19 vaccination status at any time.
17Can LA Wallet access health information other than my COVID-19 vaccination status?
No. LA Wallet utilizes secure connections with the Louisiana Department of Public Safety for identity verification and HIPAA-compliant channels with the Louisiana Department of Health to retrieve and display your COVID-19 vaccination status in real-time. No other information is accessed or stored.
18Can I share a vaccination status or show another individual’s COVID-19 vaccination status, such as my child’s?
No, for your security and protection LA Wallet only allows one individual’s digital credential (license or ID) to be linked to an account. This credential is used as authoritative identification to retrieve your vaccination status, and without this your status can’t be accessed. If another family member or friend wishes to show their COVID-19 vaccination status through LA Wallet, they will need to create an account of their own and link their valid, Louisiana issued license or ID. Downloading LA Wallet, creating an account, and linking your license or ID is a free and easy process. Our team has put together a short instructional video explaining the process here: LA Wallet - New Features (Release 1.3)
19Am I protected from someone else attempting to access or use my COVID-19 vaccination status through LA Wallet?
Yes, LA Wallet utilizes secure connections with the Louisiana Department of Public Safety for identity verification and HIPAA-compliant channels with the Louisiana Department of Health to retrieve and display your COVID-19 vaccination status in real-time. LA Wallet gives you control over linking your license or ID, which is used as authoritative identification to retrieve your vaccination status, and without this your status can’t be accessed. We put you in the driver’s seat over what digital credential to link, when to show it, and if you wish to show your COVID-19 vaccination status.
20Does LA Wallet allow me to print my COVID-19 vaccination status?
For those without smartphones, vaccination records are available by request through the options presented by the Louisiana Department of Health (LDH) Immunization program website here: Louisiana Department of Health Immunization Program - Request Vaccination Records
21How long after I’ve been vaccinated will it take my LA Wallet COVID-19 vaccination status to reflect this?
LA Wallet utilizes HIPAA-compliant channels with the Louisiana Department of Health to retrieve and display your COVID-19 vaccination status in real-time. Your vaccination status will be available as soon as it is reported by the administering clinical professional, meaning your status should be up to date and ready to display the same day (note that reporting times may differ for different administering agencies). Generally, this should take between 24-48 hours after your completed vaccination.
22What do I do if my COVID-19 vaccination status is not properly showing in the LA Wallet app?
LA Wallet will be unable to display a vaccination status for you if it has not yet been reported by the administering clinical professional. While this typically happens the same day, reporting times may differ for different administering agencies.
If you have confirmed that the clinic has uploaded your vaccination to the LINKS database, use the Health Card Assistance feature in the menu to contact the LA Wallet/LDH support team for assistance.
23Am I required to use LA Wallet to show my COVID-19 vaccination status?
No. Presenting your COVID-19 vaccination status via LA Wallet’s COVID-19 Economic Impact program is purely voluntary. It is up to you whether or not to enable this feature for your existing LA Wallet account, and you can still enjoy all of the existing benefits provided by your LA Wallet digital credential.
24Am I required to have a vaccination record to get or renew my license or ID?
No. Enabling and presenting your COVID-19 vaccination status via LA Wallet’s COVID-19 Economic Impact program is purely voluntary, and is not a barrier to getting or renewing a Louisiana driver’s license or ID, and is not required to use LA Wallet’s digital credential features.
25Does my LA Wallet COVID-19 vaccination status count as proof of immunity?
No. While your vaccination status provided through LA Wallet’s COVID-19 Economic Impact program is a real-time, authoritative status via the Louisiana Department of Health, it only displays your vaccination status, which is not a guarantee that you are immune or test negative for COVID-19.
26Does LA Wallet provide contact tracing services?
No. LA Wallet does not store or collect location data from its users and cannot be used to track or report possible exposures.
27Does LA Wallet link my digital driver’s license or ID with my COVID-19 vaccination status?
No. LA Wallet is simply the approved and secure container of both your ID and your COVID-19 status.
28Will LA Wallet display my COVID-19 vaccination status if it was administered out of state?
In order for your COVID vaccination record to show up in your LA Wallet app, your information must be entered into the Louisiana Immunization Network, LINKS. This needs to be done by a Louisiana health care provider. To have this done, please visit any of your providers in Louisiana and bring your vaccination record (card). Your Louisiana provider can enter the information into LINKS. If you prefer, you can visit a Parish Health Unit – bring your card – and the staff there can access LINKS and enter your COVID vaccination.
29My child or dependent's SMART Health Card was not found, how do I fix this?
To add a dependent's SMART Health Card, you must satisfy the following information:
1. Your Child/Dependent's COVID-19 vaccination must be on file with the Louisiana Department of Health in the LINKS Immunization database.
2. One of the guardians listed on your Child/Dependent's vaccination record must match the name on your driver's license.
To resolve either of these issues, please reach out to your dependent's healthcare provider to have the data corrected in the LINKS database. Alternatively, you may use the Health Card Assistance feature in the menu to contact the LA Wallet/LDH support team for assistance.
1. Your Child/Dependent's COVID-19 vaccination must be on file with the Louisiana Department of Health in the LINKS Immunization database.
2. One of the guardians listed on your Child/Dependent's vaccination record must match the name on your driver's license.
To resolve either of these issues, please reach out to your dependent's healthcare provider to have the data corrected in the LINKS database. Alternatively, you may use the Health Card Assistance feature in the menu to contact the LA Wallet/LDH support team for assistance.
30I am the primary caregiver for my spouse, parent, adult child or other adult dependent, can I use the Dependent Health Card to display their SMART Health Card?
Yes. The dependent's healthcare provider must determine your guardianship and access to that person's medical records. The healthcare provider will need to add you as a guardian on your dependent's vaccination record in the Louisiana Department of Health in the LINKS Immunization database.
31My dependent's vaccination record doesn't list me as a guardian, how do I fix this?
The name of the guardians on your child or dependent's vaccination record must match the name on the driver's license or state ID linked in LA Wallet. If an abbreviated name is used, misspelled, or does not match in any other way to the driver's license/state ID, then it will not allow you to add that dependent.
To resolve this, please reach out to your dependent's healthcare provider to have your name added to the vaccination record in the LINKS database.
General
1 Why is LA Wallet better than my physical license?
LA Wallet it is always current and receives live updates from the DMV to make sure your license information is up-to-date. More importantly, few people leave home without their smartphone, so you’ll never be without your driver’s license.
2Is my information secure on LA Wallet?
LA Wallet utilizes a combination of online and offline security technologies, procedures, and organizational measures to help safeguard consumer information against loss, misuse, and unauthorized access, disclosure, alteration, and destruction. LA Wallet employs TLS data encryption when data is transmitted over the Internet. We have installed technologies to help prevent unauthorized access to our systems. Strong password protection protocols are used on our computers, and employees are kept up-to-date on our security and privacy policies. The servers used to store any user information are maintained in a secure environment with appropriate security measures. You can read more in our Privacy Policy.
3Where is my audit number?
Great question! Your audit number is a 4-digit code on the lower right corner of your license.
4How do I get my digital driver's license?
1. Open LA Wallet
2. Sign in or create an account
3. Select "Add License"
4. Enter your license information
5. Select "Add License" again
6. Enjoy your Louisiana Digital Driver's License!
2. Sign in or create an account
3. Select "Add License"
4. Enter your license information
5. Select "Add License" again
6. Enjoy your Louisiana Digital Driver's License!
5How do I contact support?
Our support team is here to help. If you cannot find a solution here in our Frequently Asked Questions, click the "Contact Us" button above to submit a support ticket. Our support hours are Monday through Friday, 8 a.m. to 5 p.m. Central.
6I lost my license/ID. Can I add it to LA Wallet or get a new one?
If you know all the information on your most current license/ID, including the audit number, you can add your license/ID to LA Wallet. If you do not know your audit number, you will need to visit an OMV or Public Tag Agent to request a new license/ID.
License/ID Renewal
1How often must I renew LA Wallet?
Your digital license is valid until the expiration date on your physical license, usually six years from original issue date. When it comes time to renew your physical license, you will need to purchase a new digital license through LA Wallet. For instance, if your regular license expires in one year, and you purchase a LA Wallet digital driver’s license, your digital license will also expire in one year.up-to-date. More importantly, few people leave home without their smartphone, so you’ll never be without your driver’s license.
2How do I renew my license/ID with LA Wallet?
To renew your license or ID using LA Wallet, you will need to first add your license or ID to the app. Once your license/ID has been added, you should be automatically prompted to renew your license on the home screen. You can also view the instructions with other important information in this video.
3How much does it cost to renew a license or ID through the LA Wallet?
The standard price for renewing a license is $32.50, plus a $23.00 convenience fee approved for all Public Tag Agents. All license and renewal charges are set by the Louisiana OMV with legislative approvals for convenience fees. A breakout of all charges will be presented and approved by the citizen during the renewal process within LA Wallet.
A benefit of renewing inside of LA Wallet is that your new digital ID will be updated as soon as it is issued by the Louisiana OMV. You will not have to wait for your renewed physical ID in order to begin using the newly issued ID.
4Why is in-app license/ID being offered now?
Our support team has received hundreds of suggestions for improvements to LA Wallet and our developers have been working on new features to make the app stronger and offer more functions to our users. With the current quarantine and OMV closures, the LA Wallet team decided that license renewal was a top priority. While our support team received requests for license/ID renewals in recent weeks, LA Wallet could not offer that service until the system was fully developed, tested, and launched.
5Can I update my address or other information through LA Wallet?
As of now, any changes to the information that appears on a Louisiana resident’s license/ID cannot be altered when renewing through LA Wallet. Additionally, your current home address must match your license/ID. If a resident has moved, they are required by law to update their physical credential to list their current home address.
6Does this mean LA Wallet is operated by the OMV or the State of Louisiana?
While LA Wallet, Louisiana government officials, and the Louisiana Office of Motor Vehicles work together, LA Wallet is owned and operated by Envoc, a private software consulting company based in Baton Rouge.
7Can I take a new picture for my license/ID with LA Wallet using my phone’s camera?
The simple answer is no. A state-issued license/ID is an official credential that verifies a resident’s identity. For any changes to the identity information on a resident’s license/ID, the resident must visit an OMV location.
8Does LA Wallet store my credit card and other personal information?
No, LA Wallet utilizes a PCI compliant payment process that does not store any payment information. Once the transaction is processed. LA Wallet only stores the license information users provide in order to securely retrieve the user’s full license from the OMV database.
9Why does the app say I’m ineligible to renew?
There are multiple reasons you may not be eligible to renew your license/ID through LA Wallet. If the option to renew does not appear at the bottom of the home screen, and you do not see a situation that applies to you, please visit your local OMV.
Your previous renewal was completed through the internet (Express Lane):
Louisiana state law only allows license/ID holders to renew through the internet every other renewal. This means that if you used Express Lane the last time you renewed your license/ID you must visit a physical OMV location to renew your license/ID.
Your current license/ID is invalid.
If your license/ID has been revoked, suspended, or has been expired for more than a year, you are not eligible to renew your license/ID through LA Wallet.
10What happens when I select the “Register to Vote” toggle?
Louisiana state law requires everyone 18 and older to be given the opportunity to register to vote when applying for or renewing their license/ID. When you select to register to vote, you will receive additional paperwork in the mail to complete the registration process.
11How do I get my physical license/ID?
Once you complete the renewal and payment through LA Wallet, the OMV will process the new physical license and mail it to the address on your license/ID.
License/ID Duplicate
1How do I order a duplicate license/ID with LA Wallet?
To order a duplicate copy of your license or ID using LA Wallet, your license or ID must be already added to the app. Once your license/ID has been added, you can find the option to order a duplicate in the “Settings” menu.
2Can I update my address or other information through LA Wallet?
As of now, any changes to the information that appears on a Louisiana resident’s license/ID cannot be altered when ordering a duplicate through LA Wallet. Additionally, your current home address must match your license/ID. If a resident has moved, they are required by law to update their physical credential to list their current home address.
3Can I take a new picture for my license/ID with LA Wallet using my phone’s camera?
The simple answer is no. A state-issued license/ID is an official credential that verifies a resident’s identity. For any changes to the identity information on a resident’s license/ID, the resident must visit an OMV location.
4Does LA Wallet store my credit card and other personal information?
No, LA Wallet utilizes a PCI compliant payment process that does not store any payment information. Once the transaction is processed. LA Wallet only stores the license information users provide in order to securely retrieve the user’s full license from the OMV database.
5How do I get my physical license/ID?
Once you complete duplicate and payment process through LA Wallet, the OMV will process the new physical license and mail it to the address on your license/ID.
LA Wallet Acceptance
1Where can I use the LA Wallet Digital Driver's License?
Once you've downloaded your own copy of LA Wallet digital driver's license to your smartphone (or other mobile device), you may use it where accepted for age-restricted events or purchases, and for traffic stops or checkpoints when a State Police Officer requests your license. The Louisiana Legislature is reviewing further utilization of this technology, such as official acceptance at airport security and in other states.
UPDATE: Please see where Louisiana passed legislation making LA Wallet equivalent to the plastic issued credential.
VerifyYou™ Remote Verify
1 What is VerifyYou™ Remote Verify?
The VerifyYou™ Remote Verify feature is a new identity verification system that allows a business or organization representative to securely verify a Louisiana resident’s identity from a remote location.
2How does VerifyYou™ Remote Verify work?
When a Louisiana resident needs to register or sign-up for a service online, a business or organization can use VerifyYou™ Remote Verify to provide a unique code to the individual. Using their LA Wallet app, the individual can use the Remote Verify function in the VerifyYou™ section of the app to send and verify their personal information, including name, date of birth, license number, and address information.
3How do I verify my identity using VerifyYou™ Remote Verify?
In order to use VerifyYou™ Remote Verify, Louisiana residents must have a mobile device with the LA Wallet app, an LA Wallet account, and must add their Louisiana license or ID to the app.
4Is VerifyYou™ Remote secure?
The VerifyYou™ Remote Verify system utilizes the same secure connection to the Louisiana OMV database as all of the features provided in the LA Wallet app. The Envoc developers have taken every precaution to protect user information.
5Can an individual use VerifyYou™ Remote Verify to verify another individual’s identity?
Remote Verify is a paid service created for businesses and organizations to use for remotely verifying a client’s identity. An individual cannot generate a Remote Verify code using the LA Wallet app.
6What kind of companies or organizations would benefit from using VerifyYou™ Remote Verify?
VerifyYou™ Remote Verify can benefit any company or organization that requires official and verifiable identification information from their clients, such as banks, courts, government assistance programs, and many others.
Vehicle Registration (Coming Soon!)
1What types of vehicles can be linked in LA Wallet?
Personal vehicles can be added to LA Wallet if you are listed as the owner on the physical vehicle registration certificate. At this time we aren't supporting commercial vehicles, leased vehicles or trailers.
2Why can't I link my vehicle?
There may be a variety of issues preventing you from linking your vehicle registration certificate. Examples include the name on your license not matching the name on your registration certificate, or the possibility that your registration certificate does not have the correct status. Certain registration flags may also impact your ability to link your certificate. If none of these apply, and you are still unable to link your certificate, please reach out to our support desk so we can investigate the issue.
3Can I link my vehicle if I've leased it?
At this time we aren't able to link vehicles that are leased. This may become available in the future.
4What happens to my digital registration certificate when I sell my vehicle?
Once we determine that you no longer own a vehicle that you've linked in LA Wallet, we automatically unlink the vehicle from your account. After this process, you will no longer see the vehicle listed in LA Wallet.
Need Help with LA Wallet?
Browse our Frequently Asked Questions below to see if a similar issue or question has already been reported.
SMART Health Card
1My booster is not displaying, what do I need to do?
Tap the three dots icon in the top right and click the Refresh button. If your booster does not display after refreshing, use the Health Card Assistance feature in the menu to contact the LA Wallet/LDH support team for assistance.
2What should I do if I get a message telling me that my COVID-19 vaccination status was not found?
There are several reasons why your vaccination status may fail to be found. It is possible that your administering agency may not have reported your vaccination yet. It is also important to note that if your record on file with the Louisiana Department of Health (LDH) does not exactly match the First Name, Last Name, Date of Birth, and Zip Code information present on your license or ID, your record will fail to be found.
3What is a SMART Health Card?
SMART Health Cards are a verifiable record of your vaccination history or test results. It has a QR code that can be scanned to share your records with others if you choose. The SMART Health Cards integrated with LA Wallet currently contain only your COVID-19 vaccination status that is on record with the Louisiana Department of Health. In the future, COVID-19 test results may also be included. You can find more information on SMART Health Cards at www.smarthealth.cards
4Is there a fee to us a SMART health card?
There is no fee to obtain or use a SMART Health Card in LA Wallet.
5Who accepts SMART health cards?
You can share your SMART health card with others if you choose. For example, you might share it to show your vaccine status for school registration or to travel when required to show your COVID-19 vaccination or test status. Currently, different organizations have different rules for verifying vaccinations or test results. Check with your organization to see if they accept SMART health cards as a means to verify your status.
6What were the principles used for the creation of the SMART Health Card ?
LA Wallet's SMART Health Card feature is designed to protect data privacy and was designed to adhere to the following privacy principles:
Purely Permissive: Data is stored or shared only with the explicit, informed consent of the holder of the information. In this case, the Louisiana citizen.
Nothing Extra: Only the minimum amount of information is used for any transaction.
No Copies: Personally identifiable health information is stored only at the authoritative source or on the user’s phone. No medical data is store anywhere else.
Single-Use: Data is only stored to the extent necessary and never used for any other purpose.
These are principles set forth by the VCI (Vaccination Credential Initiative) which you can learn about by visiting https://vci.org/.
7How does using LA Wallet to show my COVID-19 vaccination status work?
Through legislation, the uniqueness of LA Wallet is derived from its recognition as a digital credential, on par with the issued plastic credential. The power and opportunity of LA Wallet comes from its real-time connections to the documents of record of both the Department of Public Safety for identity and status, and now, the Louisiana Department of Health for COVID-19 vaccination status. All of this is carefully curated through HIPAA-compliant channels and permissively granted by each citizen wishing to participate. Via these channels, the LA Wallet app confirms the user’s identity in real-time from the Louisiana OMV database and retrieves the user’s verified vaccine status in real-time from the Louisiana Department of Health.
8How do I use LA Wallet to show my SMART Health Card or COVID-19 vaccination status?
To begin, you must have the LA Wallet app installed on your iOS or Android SMART device and a valid, Louisiana issued license or ID linked to your LA Wallet account. Our team has put together a short instructional video explaining the process here: LA Wallet - New Features (Release 1.3) Once you have the LA Wallet app opened and your credential linked, you will see a tab labeled “COVID-19.” Tapping this tab will proceed to a disclaimer screen with additional information and resources, along with a “Retrieve SMART Health Card” button. Tap this button to display your SMART Health Card and Covid-19 vaccination status. That’s all! You can choose to stop displaying your SMART Health Card at any time by pressing the “Remove SMART Health Card” button.
9What information does LA Wallet show on my SMART Health Card?Sample question
Your digital SMART Health Card inside the LA Wallet app displays the date of your completed vaccination along with the time elapsed since you received your final vaccine.
10Can I still use LA Wallet to show my COVID-19 vaccination status or SMART Health Card if I don’t have a Louisiana issued license or ID?
Unfortunately, no. In order to securely display your vaccination status or SMART Health Card, LA Wallet utilizes real-time connections to both the Department of Public Safety for identity and status, and the Louisiana Department of Health. To protect your data, you must have a valid, Louisiana issued driver’s license or ID linked to your LA Wallet account.
11Why do I need to use LA Wallet to show my COVID-19 vaccination status or SMART Health Card?
Presenting your COVID-19 vaccination status and SMART Health Card via LA Wallet’s COVID-19 Economic Impact program is purely voluntary, but there are numerous benefits. Restaurants and a host of public venues, for example, could open to 100% capacity by allowing COVID-19 vaccinated and recently tested individuals by showing their LA Wallet with COVID-19 status enabled. As depicted below, just a quick view by a host or hostess of a restaurant can see the authoritative, real-time COVID-19 status of a patron, matched with their official ID photo which again, is pulled directly from the issuing authority of the State of Louisiana.
12Can I opt out of or stop using LA Wallet to show my COVID-19 vaccination status or SMART Health Card?
Yes, you are in complete control of your information. The LA Wallet app will ask for your permission before activating this feature. If you have previously chosen to display your SMART Health Card or COVID-19 Status and prefer to disable and remove it from your device, you can press the "Remove SMART Health Card" button", or on previous versions "Remove Medical Information" button to remove your health information from the app. Additionally, if you choose to unlink your license or ID from your LA Wallet account, your SMART Health Card will also be automatically unlinked from your device. Remember, you can always choose to come back to the COVID-19 tab and enable this feature again if you change your mind.
13What do I need to be able to use LA Wallet to show my COVID-19 vaccination status?
In order to display your real-time COVID-19 vaccination status and SMART Health Card, you must have the LA Wallet app installed on your iOS or Android SMART device and a valid, Louisiana issued license or ID linked to your LA Wallet account.
14What personal information does LA Wallet need to show my SMART Health Card or COVID-19 vaccination status?
To show your COVID-19 vaccination status and SMART Health Card, LA Wallet only requires that you have a valid, Louisiana issued license or ID linked to your LA Wallet account. Your full name, including middle name and suffix, date of birth, and zip code from your linked license or ID is used to retrieve your vaccination status. If the information submitted to the Louisiana Department of Health's LINKS system does not match what is on your license or ID, you will need to return to your Louisiana based healthcare provider, vaccine provider, or a parish health unit to have that information corrected in the LINKS system.
15What does LA Wallet do with my personal information?
LA Wallet only utilizes the necessary data to connect to and display your credential status and COVID-19 vaccination status through secure, real-time connections with the Louisiana Department of Public Safety, and HIPAA-compliant channels with the Louisiana Department of Health respectively. We never collect and sell personal data of any kind, and you can choose to stop displaying your COVID-19 vaccination status at any time. For more information about LA Wallet’s commitment to your privacy and the technologies we leverage to protect your personal information, visit us at our website.
16Does LA Wallet store my COVID-19 vaccination status on their servers?
No. LA Wallet utilizes secure connections with the Louisiana Department of Public Safety for identity verification and HIPAA-compliant channels with the Louisiana Department of Health to retrieve and display your COVID-19 vaccination status explicitly on your request from within LA Wallet, and your vaccination status is stored only on your device for offline availability to you only. We do not store any of your medical information on our servers or share your vaccination status with other parties, we never collect and sell personal data of any kind, and you can choose to stop displaying your COVID-19 vaccination status at any time.
17Can LA Wallet access health information other than my COVID-19 vaccination status?
No. LA Wallet utilizes secure connections with the Louisiana Department of Public Safety for identity verification and HIPAA-compliant channels with the Louisiana Department of Health to retrieve and display your COVID-19 vaccination status in real-time. No other information is accessed or stored.
18Can I share a vaccination status or show another individual’s COVID-19 vaccination status, such as my child’s?
No, for your security and protection LA Wallet only allows one individual’s digital credential (license or ID) to be linked to an account. This credential is used as authoritative identification to retrieve your vaccination status, and without this your status can’t be accessed. If another family member or friend wishes to show their COVID-19 vaccination status through LA Wallet, they will need to create an account of their own and link their valid, Louisiana issued license or ID. Downloading LA Wallet, creating an account, and linking your license or ID is a free and easy process. Our team has put together a short instructional video explaining the process here: LA Wallet - New Features (Release 1.3)
19Am I protected from someone else attempting to access or use my COVID-19 vaccination status through LA Wallet?
Yes, LA Wallet utilizes secure connections with the Louisiana Department of Public Safety for identity verification and HIPAA-compliant channels with the Louisiana Department of Health to retrieve and display your COVID-19 vaccination status in real-time. LA Wallet gives you control over linking your license or ID, which is used as authoritative identification to retrieve your vaccination status, and without this your status can’t be accessed. We put you in the driver’s seat over what digital credential to link, when to show it, and if you wish to show your COVID-19 vaccination status.
20Does LA Wallet allow me to print my COVID-19 vaccination status?
For those without smartphones, vaccination records are available by request through the options presented by the Louisiana Department of Health (LDH) Immunization program website here: Louisiana Department of Health Immunization Program - Request Vaccination Records
21How long after I’ve been vaccinated will it take my LA Wallet COVID-19 vaccination status to reflect this?
LA Wallet utilizes HIPAA-compliant channels with the Louisiana Department of Health to retrieve and display your COVID-19 vaccination status in real-time. Your vaccination status will be available as soon as it is reported by the administering clinical professional, meaning your status should be up to date and ready to display the same day (note that reporting times may differ for different administering agencies). Generally, this should take between 24-48 hours after your completed vaccination.
22What do I do if my COVID-19 vaccination status is not properly showing in the LA Wallet app?
LA Wallet will be unable to display a vaccination status for you if it has not yet been reported by the administering clinical professional. While this typically happens the same day, reporting times may differ for different administering agencies.
If you have confirmed that the clinic has uploaded your vaccination to the LINKS database, use the Health Card Assistance feature in the menu to contact the LA Wallet/LDH support team for assistance.
23Am I required to use LA Wallet to show my COVID-19 vaccination status?
No. Presenting your COVID-19 vaccination status via LA Wallet’s COVID-19 Economic Impact program is purely voluntary. It is up to you whether or not to enable this feature for your existing LA Wallet account, and you can still enjoy all of the existing benefits provided by your LA Wallet digital credential.
24Am I required to have a vaccination record to get or renew my license or ID?
No. Enabling and presenting your COVID-19 vaccination status via LA Wallet’s COVID-19 Economic Impact program is purely voluntary, and is not a barrier to getting or renewing a Louisiana driver’s license or ID, and is not required to use LA Wallet’s digital credential features.
25Does my LA Wallet COVID-19 vaccination status count as proof of immunity?
No. While your vaccination status provided through LA Wallet’s COVID-19 Economic Impact program is a real-time, authoritative status via the Louisiana Department of Health, it only displays your vaccination status, which is not a guarantee that you are immune or test negative for COVID-19.
26Does LA Wallet provide contact tracing services?
No. LA Wallet does not store or collect location data from its users and cannot be used to track or report possible exposures.
27Does LA Wallet link my digital driver’s license or ID with my COVID-19 vaccination status?
No. LA Wallet is simply the approved and secure container of both your ID and your COVID-19 status.
28Will LA Wallet display my COVID-19 vaccination status if it was administered out of state?
In order for your COVID vaccination record to show up in your LA Wallet app, your information must be entered into the Louisiana Immunization Network, LINKS. This needs to be done by a Louisiana health care provider. To have this done, please visit any of your providers in Louisiana and bring your vaccination record (card). Your Louisiana provider can enter the information into LINKS. If you prefer, you can visit a Parish Health Unit – bring your card – and the staff there can access LINKS and enter your COVID vaccination.
29My child or dependent's SMART Health Card was not found, how do I fix this?
To add a dependent's SMART Health Card, you must satisfy the following information:
1. Your Child/Dependent's COVID-19 vaccination must be on file with the Louisiana Department of Health in the LINKS Immunization database.
2. One of the guardians listed on your Child/Dependent's vaccination record must match the name on your driver's license.
To resolve either of these issues, please reach out to your dependent's healthcare provider to have the data corrected in the LINKS database. Alternatively, you may use the Health Card Assistance feature in the menu to contact the LA Wallet/LDH support team for assistance.
1. Your Child/Dependent's COVID-19 vaccination must be on file with the Louisiana Department of Health in the LINKS Immunization database.
2. One of the guardians listed on your Child/Dependent's vaccination record must match the name on your driver's license.
To resolve either of these issues, please reach out to your dependent's healthcare provider to have the data corrected in the LINKS database. Alternatively, you may use the Health Card Assistance feature in the menu to contact the LA Wallet/LDH support team for assistance.
30I am the primary caregiver for my spouse, parent, adult child or other adult dependent, can I use the Dependent Health Card to display their SMART Health Card?
Yes. The dependent's healthcare provider must determine your guardianship and access to that person's medical records. The healthcare provider will need to add you as a guardian on your dependent's vaccination record in the Louisiana Department of Health in the LINKS Immunization database.
31My dependent's vaccination record doesn't list me as a guardian, how do I fix this?
The name of the guardians on your child or dependent's vaccination record must match the name on the driver's license or state ID linked in LA Wallet. If an abbreviated name is used, misspelled, or does not match in any other way to the driver's license/state ID, then it will not allow you to add that dependent.
To resolve this, please reach out to your dependent's healthcare provider to have your name added to the vaccination record in the LINKS database.
General
1 Why is LA Wallet better than my physical license?
LA Wallet it is always current and receives live updates from the DMV to make sure your license information is up-to-date. More importantly, few people leave home without their smartphone, so you’ll never be without your driver’s license.
2Is my information secure on LA Wallet?
LA Wallet utilizes a combination of online and offline security technologies, procedures, and organizational measures to help safeguard consumer information against loss, misuse, and unauthorized access, disclosure, alteration, and destruction. LA Wallet employs TLS data encryption when data is transmitted over the Internet. We have installed technologies to help prevent unauthorized access to our systems. Strong password protection protocols are used on our computers, and employees are kept up-to-date on our security and privacy policies. The servers used to store any user information are maintained in a secure environment with appropriate security measures. You can read more in our Privacy Policy.
3Where is my audit number?
Great question! Your audit number is a 4-digit code on the lower right corner of your license.
4How do I get my digital driver's license?
1. Open LA Wallet
2. Sign in or create an account
3. Select "Add License"
4. Enter your license information
5. Select "Add License" again
6. Enjoy your Louisiana Digital Driver's License!
2. Sign in or create an account
3. Select "Add License"
4. Enter your license information
5. Select "Add License" again
6. Enjoy your Louisiana Digital Driver's License!
5How do I contact support?
Our support team is here to help. If you cannot find a solution here in our Frequently Asked Questions, click the "Contact Us" button above to submit a support ticket. Our support hours are Monday through Friday, 8 a.m. to 5 p.m. Central.
6I lost my license/ID. Can I add it to LA Wallet or get a new one?
If you know all the information on your most current license/ID, including the audit number, you can add your license/ID to LA Wallet. If you do not know your audit number, you will need to visit an OMV or Public Tag Agent to request a new license/ID.
License/ID Renewal
1How often must I renew LA Wallet?
Your digital license is valid until the expiration date on your physical license, usually six years from original issue date. When it comes time to renew your physical license, you will need to purchase a new digital license through LA Wallet. For instance, if your regular license expires in one year, and you purchase a LA Wallet digital driver’s license, your digital license will also expire in one year.up-to-date. More importantly, few people leave home without their smartphone, so you’ll never be without your driver’s license.
2How do I renew my license/ID with LA Wallet?
To renew your license or ID using LA Wallet, you will need to first add your license or ID to the app. Once your license/ID has been added, you should be automatically prompted to renew your license on the home screen. You can also view the instructions with other important information in this video.
3How much does it cost to renew a license or ID through the LA Wallet?
The standard price for renewing a license is $32.50, plus a $23.00 convenience fee approved for all Public Tag Agents. All license and renewal charges are set by the Louisiana OMV with legislative approvals for convenience fees. A breakout of all charges will be presented and approved by the citizen during the renewal process within LA Wallet.
A benefit of renewing inside of LA Wallet is that your new digital ID will be updated as soon as it is issued by the Louisiana OMV. You will not have to wait for your renewed physical ID in order to begin using the newly issued ID.
4Why is in-app license/ID being offered now?
Our support team has received hundreds of suggestions for improvements to LA Wallet and our developers have been working on new features to make the app stronger and offer more functions to our users. With the current quarantine and OMV closures, the LA Wallet team decided that license renewal was a top priority. While our support team received requests for license/ID renewals in recent weeks, LA Wallet could not offer that service until the system was fully developed, tested, and launched.
5Can I update my address or other information through LA Wallet?
As of now, any changes to the information that appears on a Louisiana resident’s license/ID cannot be altered when renewing through LA Wallet. Additionally, your current home address must match your license/ID. If a resident has moved, they are required by law to update their physical credential to list their current home address.
6Does this mean LA Wallet is operated by the OMV or the State of Louisiana?
While LA Wallet, Louisiana government officials, and the Louisiana Office of Motor Vehicles work together, LA Wallet is owned and operated by Envoc, a private software consulting company based in Baton Rouge.
7Can I take a new picture for my license/ID with LA Wallet using my phone’s camera?
The simple answer is no. A state-issued license/ID is an official credential that verifies a resident’s identity. For any changes to the identity information on a resident’s license/ID, the resident must visit an OMV location.
8Does LA Wallet store my credit card and other personal information?
No, LA Wallet utilizes a PCI compliant payment process that does not store any payment information. Once the transaction is processed. LA Wallet only stores the license information users provide in order to securely retrieve the user’s full license from the OMV database.
9Why does the app say I’m ineligible to renew?
There are multiple reasons you may not be eligible to renew your license/ID through LA Wallet. If the option to renew does not appear at the bottom of the home screen, and you do not see a situation that applies to you, please visit your local OMV.
Your previous renewal was completed through the internet (Express Lane):
Louisiana state law only allows license/ID holders to renew through the internet every other renewal. This means that if you used Express Lane the last time you renewed your license/ID you must visit a physical OMV location to renew your license/ID.
Your current license/ID is invalid.
If your license/ID has been revoked, suspended, or has been expired for more than a year, you are not eligible to renew your license/ID through LA Wallet.
10What happens when I select the “Register to Vote” toggle?
Louisiana state law requires everyone 18 and older to be given the opportunity to register to vote when applying for or renewing their license/ID. When you select to register to vote, you will receive additional paperwork in the mail to complete the registration process.
11How do I get my physical license/ID?
Once you complete the renewal and payment through LA Wallet, the OMV will process the new physical license and mail it to the address on your license/ID.
License/ID Duplicate
1How do I order a duplicate license/ID with LA Wallet?
To order a duplicate copy of your license or ID using LA Wallet, your license or ID must be already added to the app. Once your license/ID has been added, you can find the option to order a duplicate in the “Settings” menu.
2Can I update my address or other information through LA Wallet?
As of now, any changes to the information that appears on a Louisiana resident’s license/ID cannot be altered when ordering a duplicate through LA Wallet. Additionally, your current home address must match your license/ID. If a resident has moved, they are required by law to update their physical credential to list their current home address.
3Can I take a new picture for my license/ID with LA Wallet using my phone’s camera?
The simple answer is no. A state-issued license/ID is an official credential that verifies a resident’s identity. For any changes to the identity information on a resident’s license/ID, the resident must visit an OMV location.
4Does LA Wallet store my credit card and other personal information?
No, LA Wallet utilizes a PCI compliant payment process that does not store any payment information. Once the transaction is processed. LA Wallet only stores the license information users provide in order to securely retrieve the user’s full license from the OMV database.
5How do I get my physical license/ID?
Once you complete duplicate and payment process through LA Wallet, the OMV will process the new physical license and mail it to the address on your license/ID.
VerifyYou™ Remote Verify
1 What is VerifyYou™ Remote Verify?
The VerifyYou™ Remote Verify feature is a new identity verification system that allows a business or organization representative to securely verify a Louisiana resident’s identity from a remote location.
2How does VerifyYou™ Remote Verify work?
When a Louisiana resident needs to register or sign-up for a service online, a business or organization can use VerifyYou™ Remote Verify to provide a unique code to the individual. Using their LA Wallet app, the individual can use the Remote Verify function in the VerifyYou™ section of the app to send and verify their personal information, including name, date of birth, license number, and address information.
3How do I verify my identity using VerifyYou™ Remote Verify?
In order to use VerifyYou™ Remote Verify, Louisiana residents must have a mobile device with the LA Wallet app, an LA Wallet account, and must add their Louisiana license or ID to the app.
4Is VerifyYou™ Remote secure?
The VerifyYou™ Remote Verify system utilizes the same secure connection to the Louisiana OMV database as all of the features provided in the LA Wallet app. The Envoc developers have taken every precaution to protect user information.
5Can an individual use VerifyYou™ Remote Verify to verify another individual’s identity?
Remote Verify is a paid service created for businesses and organizations to use for remotely verifying a client’s identity. An individual cannot generate a Remote Verify code using the LA Wallet app.
6What kind of companies or organizations would benefit from using VerifyYou™ Remote Verify?
VerifyYou™ Remote Verify can benefit any company or organization that requires official and verifiable identification information from their clients, such as banks, courts, government assistance programs, and many others.
LA Wallet Acceptance
1Where can I use the LA Wallet Digital Driver's License?
Once you've downloaded your own copy of LA Wallet digital driver's license to your smartphone (or other mobile device), you may use it where accepted for age-restricted events or purchases, and for traffic stops or checkpoints when a State Police Officer requests your license. The Louisiana Legislature is reviewing further utilization of this technology, such as official acceptance at airport security and in other states.
UPDATE: Please see where Louisiana passed legislation making LA Wallet equivalent to the plastic issued credential.
Vehicle Registration (Coming Soon!)
1What types of vehicles can be linked in LA Wallet?
Personal vehicles can be added to LA Wallet if you are listed as the owner on the physical vehicle registration certificate. At this time we aren't supporting commercial vehicles, leased vehicles or trailers.
2Why can't I link my vehicle?
There may be a variety of issues preventing you from linking your vehicle registration certificate. Examples include the name on your license not matching the name on your registration certificate, or possibly your registration certificate does not have the correct status. Certain registration flags may also impact your ability to link your certificate. If none of the apply and are you still unable to link your certificate please reach out to our support desk so we can investigate the issue.
3Can I link my vehicle if I've leased it?
There may be a variety of issues preventing you from linking your vehicle registration certificate. Examples include the name on your license not matching the name on your registration certificate, or the possibility that your registration certificate does not have the correct status. Certain registration flags may also impact your ability to link your certificate. If none of these apply, and you are still unable to link your certificate, please reach out to our support desk so we can investigate the issue.
4What happens to my digital registration certificate when I sell my vehicle?
Once we determine that you no longer own a vehicle that you've linked in LA Wallet, we automatically unlink the vehicle from your account. After this process, you will no longer see the vehicle listed in LA Wallet.
Additional Questions?
If you need additional support, we’re here for you! Fill out a Help Form, and our experts will reach out to you.
Help Form
Talk to our LA Wallet Team
We are available between 9 AM and 5 PM Monday through Friday.